I don’t usually use this forum to bash products; however, my T-Touch Watch and Tissot have really frustrated me. About two years ago, my wife gave me a T-Touch watch for my birthday. I was wary about the high-tech aspect of it but was assured by the owner of the jewelry shop where we have shopped at for years that he was not aware of any problems (he owned a T-Touch watch as well).
My disappointment with this watch and Tissot’s customer service lead me to search out other reviews, and I found lots of cases where people had similar issues with the T-Touch functions not working properly. In my own case, the T-Touch features have failed on multiple occasions.
See Other Review Below:
The watch has died on me twice and has also done weird things such as change the date out of nowhere. I just received my watch back from Tissot Repair after sending it in for a fifth time in two years, meaning I have not had that watch for about a six-month period in total. Each time I mail it in, I send a letter asking them to PLEASE replace the watch as I don’t think it’s fair for this kind of money to have to keep having to sending it back for the same issue over and over; there had to be a lemon law in here somewhere. However, after promising to look into this each time, they just send back the watch saying that they fixed it and it passed their test only to have it fail again after a few months. This last time, they pretty much admitted that they don’t replace watches as a policy, but they also told me this was the first time they actually replaced the movement (on the fifth repair). This is not the level of service I would expect from a company such as Tissot. I also had issues this last time with water getting under the crystal, and I was told that it’s only waterproof to 30m so I shouldn’t take it in the shower. Huh? How can a watch that is designed to go underwater not be taken in the shower? I would never have purchased a T-Touch in the first place if I thought I couldn’t shower with it. As for the crazy resetting of the date, I was told the watch can be affected by magnets and needs to be reset from time to time. I don’t think I spend an abnormal amount of time near magnets. This is not what I was looking for at all in a day-to day watch.
Bottom line is DO NOT BUY a T-TOUCH WATCH if you don’t want aggravation. I agree with many of the other comments about the Tissot T-Touch such as that it looks great and the promise of the functionality is great, but the reality is that the watch does not perform well. Its classic form over function. More importantly, the customer service is horrible; and Tissot refuses to address or deal with the performance issue of this watch head on and instead blames the consumer who is just using it as they believed it was intended. I mean really, a watch with a timer, divers’ features, altimeter, stop watch and meteorological pressure is not targeted towards someone with a non-active lifestyle. That’s a little disingenuous to me.