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Don’t Buy a Tissot T-Touch: This Watch Has Problems
1
I don’t usually use this forum to bash products; however, my T-Touch Watch and Tissot have really frustrated me. About two years ago, my wife gave me a T-Touch watch for my birthday. I was wary about the high-tech aspect of it but was assured by the owner of the jewelry shop where we have shopped at for years that he was not aware of any problems (he owned a T-Touch watch as well).
My disappointment with this watch and Tissot’s customer service lead me to search out other reviews, and I found lots of cases where people had similar issues with the T-Touch functions not working properly. In my own case, the T-Touch features have failed on multiple occasions.
See Other Review Below:
http://www.amazon.com/review/product/B000FBTXV6/ref=cm_cr_pr_viewpnt_sr_1?%5Fencoding=UTF8&filterBy=addOneStar
http://www.complaintsboard.com/complaints/tissot-t-touch-watch-c10462.html
The watch has died on me twice and has also done weird things such as change the date out of nowhere. I just received my watch back from Tissot Repair after sending it in for a fifth time in two years, meaning I have not had that watch for about a six-month period in total. Each time I mail it in, I send a letter asking them to PLEASE replace the watch as I don’t think it’s fair for this kind of money to have to keep having to sending it back for the same issue over and over; there had to be a lemon law in here somewhere. However, after promising to look into this each time, they just send back the watch saying that they fixed it and it passed their test only to have it fail again after a few months. This last time, they pretty much admitted that they don’t replace watches as a policy, but they also told me this was the first time they actually replaced the movement (on the fifth repair). This is not the level of service I would expect from a company such as Tissot. I also had issues this last time with water getting under the crystal, and I was told that it’s only waterproof to 30m so I shouldn’t take it in the shower. Huh? How can a watch that is designed to go underwater not be taken in the shower? I would never have purchased a T-Touch in the first place if I thought I couldn’t shower with it. As for the crazy resetting of the date, I was told the watch can be affected by magnets and needs to be reset from time to time. I don’t think I spend an abnormal amount of time near magnets. This is not what I was looking for at all in a day-to day watch.
Bottom line is DO NOT BUY a T-TOUCH WATCH if you don’t want aggravation. I agree with many of the other comments about the Tissot T-Touch such as that it looks great and the promise of the functionality is great, but the reality is that the watch does not perform well. Its classic form over function. More importantly, the customer service is horrible; and Tissot refuses to address or deal with the performance issue of this watch head on and instead blames the consumer who is just using it as they believed it was intended. I mean really, a watch with a timer, divers’ features, altimeter, stop watch and meteorological pressure is not targeted towards someone with a non-active lifestyle. That’s a little disingenuous to me.
Hafidz Says:
December 22nd, 2008
Hi there, i happen to be one of the victim. It is unacceptable when you spend huge amount of money on the watch that no working as it suppose to be. And Tissot still keep on selling this kind of watches without do anything to solve this problem.
TJG Says:
April 3rd, 2009
DO NOT BUY A TISSOT T-TOUCH!! I purchased the watch on a Royal Caribbean cruise ship out of Venice in July of 2007. I LOVED the watch, and am a big outdoorsman that used the compass and altimeter, barometer—everything a lot hunting bighorn sheep in the Rocky Mountains. I literally thought I could be a commercial for TISSOT TOUCH. Last summer the watch quit working, and then started again, it worked on and off for a few months intermittently stopping—I assumed it was the battery and when it finally stopped for good I took it to my jeweler to have the battery replaced. He could not open it, which I discovered was a good thing because the warranty would have been void. I then contacted TISSOT through the website, and within a few days Veronica responded Friday, November 7, 2008, 9:14 AM. Since then I have been in touch with Time Tech, a referred watchsmith on your list, I sent them the watch (WITH a battery, since I expected that was the issue) only to discover after several weeks of persistence, that they do not work on the TOUCH and sent it away. It then took me quite some time to receive any further information as to where the watch went, who has it, what they are doing with it, when I will get it back. Of course, all this time, I was still thinking I had an $800 watch. I finally receive, after persistence once again, information that they sent it back to “the factory” and I cannot call them because Time Tech sent it to them and is the customer, not me, so they will not talk to me. OK, fair enough, after all I am getting my watch fixed for free, it is a warranty issue obviously—what happens next? I receive an estimate for $400, $245 minimum from TIME TECH. Where is the estimate from “the factory” or is the watch being repaired under warranty and Time Tech is charging me $245.00 to coordinate it? Also, why could I not send it to the factory in the first place? At this point I am thinking of tossing the watch and regretting the whole purchase—I can’t even sell it, it doesn’t work, and functional used one can be purchased for $290.00 on ebay—that is what I am being charged just to get mine back. I have been told that I need to get the battery replaced about 1/year (?) That seems like a pretty big hassle for an $800 watch. Did I make a mistake in buying TISSOT? As cool as the watch is and as much as I loved it for one year, that is a pretty expensive short term investment.
ttg Says:
June 28th, 2009
I agree. This watch gave me problems as well and I sent it to customer service various times. Their customer service sucks and even after I got a brand new one, it broke as well. Too many problems in it. I think that their idea was good, but they didn’t know how to implement it into a heavy-duty watch.
Philip Says:
July 3rd, 2009
Hi, i have also purchased Tissot Touch watch and have been having nothing but problems. My watch keeps stoping every few weeks, then keeps beeping as if the battery died, and i have only replaced the battery. Im quite dissapointed with this watch.Think i will go for Tag or breitling next time.
george Says:
August 23rd, 2009
i have a t touch watch and have had it for at least three years. I have had no problems with it at all until now. The compass will not operate. so i will contact tissot in toronto to fix the problem. i have been very satisfied with the watch and hope to keep it for a few more years.
Burt Elliott Says:
September 17th, 2009
Thanks everybody…I was just about to send my gift titanium t-touch watch back to a factory service center for repairs. Never did work right, and it was such a generous gift several years ago that I always felt bad that I was disappointed in it.
After reading your various reviews, I’m just going to save the money and tuck it away in a drawer…I can’t bear to just toss it in the trash.
Harvey Rose Says:
September 24th, 2009
3 times for me to be sent for service for your same issues. I was shocked when Tissot told me I cannot get ANY water near it. They made me feel it was my fault I wash my hands. If anyone asks…DO NOT BUY A TISSOT.
moshe Says:
November 4th, 2009
hey, have this watch for 7 years now. It had to be replaced 3 times. the last time they told me that this watch is 3 atm water resistant but it is not to be showerd with. What a joke ha ? only its on me.
All of the replaced mechanism was because of water corrosion and only now you are telling me that fact ?
D o n t b u y tissot watches
Norman Johnson Says:
November 19th, 2009
I bought a Tissot T-Touch three years ago. While it was working, I loved it. However, this fall, the compass and alarm functions stopped working. The store where I bought it from sent the watch to the repair center and an estimate came back for $275.00 for the repair and would take more than a month before it could be fixed. I declined to have the service and the watch was returned. Upon receipt, I checked to see how it was working and found that the barometric function was now impaired and I could not reset the time (it’s still on daylight savings time). What I have left is a watch that cannot even show the correct time of day, except during the summer in the Pacific time zone.
Recently I purchased a Casio Pathfinder from Costco for $69.00 which as all the functions of the T-Touch and more, and will probably last for decades. It’s ugly, but at least it can tell the correct time of day.
In my opinion, the T-Touch is a poorly designed, unreliable, and overpriced watch which is backed up by expensive repairs and poor customer service.
rifardo Says:
January 20th, 2010
yes don’t buy that watch….. big problem, it doesn’t work correctly and a lot of problem to get it fixed in europe. mine is now totally out of order and nothing we can do, only pay around 300 Euros to fix it again… and again
the customer services are poor and that brand is not awake for customers
don’t buy it, i was in a retailer in europe for fixing again and the watch must be sent again in the factory !!!
David Says:
January 30th, 2010
Ditto, I have had mine for 3 years and during that time I have sent it back 3 times for a total time of 2 to 3 months each time.The first time they told me it would be 250 bucks to repair it. It was under warranty and thank goodness I was able to get it repaired for free. Now out of warranty I have lost one of the buttons and shortly after that the hands started going crazy and would not stop moving in a circle until 3 days later when it finally died. I love the watch and all it is supposed to do but unfortunately Tissot likes the service revenue it generates. Something is wrong with this picture.
stevem Says:
February 3rd, 2010
Yes I have a t touch expert and was really surprised to find it just stopped working around a week after the 6 months shop replacement guarantee ran out it then took watchshopuk 3 months to get the watch to Tissot and back. it was returned with the hands out of sync with the LCD (surely they would set it up correctly before returning if they were proud of their products?) It seemed to work alright again for a week then one morning I found it had just switched off. i turned it on again and the hands were out of sync with the LCD the time and date were completely wrong. Tissot appears to be owned or linked to Swatch, makers of ‘disposable’ watches, they use Swatch in the UK to handle their business and repairs. the Tissot specific customer service number is NEVER answered, there is no provision for voice mail or email to contact them. Three months of watchshopUK and me calling demonstrates this. A call by watchshopuk (a big customer/ distribution channel for them) to their sales department was the only way that I got my watch back. I will never by another Tissot, it is a very expensive Swatch!